Shipping Policy

We carefully prepare and pack every El Warsha order before sending it on its way.

Where we ship

We currently offer delivery to:

• The Netherlands

• Belgium

We do not currently offer shipping to other countries.

Shipping rates

Netherlands

Standard shipping: €5.95

Free shipping: Orders of €50 or more

Belgium

Standard shipping: €11.95

Shipping charges are shown at checkout before you complete your order.

Free pickup at El Warsha

You can also choose to collect your order from El Warsha free of charge.

Pickup location:
El Warsha
Kronehoefstraat 85, 5612HL
Eindhoven, The Netherlands

Please wait until you receive confirmation that your order is ready before coming to collect it.

Pickup instructions will be included in your confirmation email.

Processing time

Orders are normally prepared for shipment within 2–4 business days after your order has been confirmed.

Orders are not normally processed or shipped on weekends or public holidays.

For handmade, made-to-order or pre-order products, a different processing time may apply. When this is the case, the estimated delivery time will be clearly stated on the relevant product page.

Delivery times

After your order has been dispatched, delivery times depend on the carrier and destination.

As a general indication:

Netherlands: approximately 1–3 business days after dispatch
Belgium: approximately 2–5 business days after dispatch

Delivery times are estimates and may occasionally be affected by circumstances outside our control.

If a specific product has a longer delivery period, this will be stated before purchase.

Tracking

When tracking is available for your shipment, you will receive the tracking information by email after your order has been dispatched.

Shipping carriers

Orders may be shipped using PostNL, DHL or another suitable delivery carrier depending on the destination, parcel size and delivery option.

Incorrect or incomplete addresses

Please check your delivery address carefully before completing your order.

If you notice an error after placing your order, contact us as soon as possible at info@elwarsha.nl

If the order has not yet been shipped, we will try to update the address.

If a parcel is returned to us because an incorrect or incomplete address was provided, we will contact you before arranging a new shipment. Any additional shipping costs will be communicated to you beforehand.

Lost or damaged deliveries

El Warsha is responsible for your order until it has been delivered to you.

If your parcel appears to be lost, arrives damaged or there is another problem with the delivery, please contact us as soon as possible at info@elwarsha.nl and include:

• Your order number

• A description of the issue

• Photos of the parcel and product if it arrived damaged

We will investigate the issue with the delivery carrier and arrange an appropriate solution.

Your statutory consumer rights are not affected by this policy.

Returns

Shipping and delivery are separate from our return conditions.

For information about returns, cancellation and your right of withdrawal, please see our Return & Refund Policy.

Questions

If you have any questions about shipping or collecting an order, contact us at:

Email: info@elwarsha.nl
Telephone: 0613099631

Last updated: August 2026